Emerson Ecologics shipping policy

Shipping rates

Shipping options and rates are displayed in checkout and are determined by the shipping address entered. Some shipping options may not be available to all addresses. Free shipping isn’t available for orders shipping to PO boxes.

Office order shipping rates

Patient order shipping rates (Drop-ship orders)

Same-day shipping cutoff times

Orders placed before 3:00 p.m. local time Monday – Friday ship same-day. Orders placed after this cutoff time, over the weekend, or on holidays will ship the following business day.

Orders requiring a USPS shipping service, such as a PO box, APO, DPO, or FPO address, are subject to additional processing time.

Please refer to delivery estimates and details in checkout for accurate delivery estimates and applicable rates.

Heat-sensitive items

Orders containing heat-sensitive products placed after the order cutoff on Thursdays with overnight shipping are subject to a “cold hold” and won’t be picked up by couriers until the following Monday or the next business day (on holidays). Please be aware that affected orders are expected to arrive on Tuesdays, and UPS delivery estimates available in tracking information may be incorrect.

Products requiring shipment in a cool environment are subject to special shipping procedures due to their sensitive nature to ensure they are received in good condition. We recommend ordering early in the week and choosing overnight delivery when ordering heat-sensitive products.

Out-of-stock items

Items that are out of stock when your order is placed can’t be shipped immediately. We’ll ship out-of-stock items automatically as soon as they return to stock, typically within 10–14 business days. Out-of-stock items are included in pre-authorizations when your order is placed but aren’t charged until they’re shipped successfully.

Drop-ship orders

Free shipping is available for patient orders $250+, with delivery in 3 business days. Shipping carriers impose an additional cost of $4.45 on all drop shipments, including those that meet the free shipping threshold. 

Large order holds

Large orders may be held temporarily to confirm the order is being distributed to a business. We fully support the resale policies and restrictions of all of our suppliers and thus will place certain large orders on hold as we review the details to ensure customer compliance with our suppliers’ reseller policies. This may result in a one-day processing delay.

International orders

As of February 1st, 2024, we no longer support international shipping and can only ship to addresses in the US and US Territories (Puerto Rico, US Virgin Islands, Guam).

Price changes

All prices are subject to change without notice. Not liable for errors or omissions. Please refer to the online catalog for current pricing.

Packing slips

Packing slips are included in each Emerson Ecologics shipment. These slips will include information such as products, quantities, and the order number, but they won’t display pricing.

Shelf-life guarantee

Emerson only sells items that’ll expire outside three months, though we target six months or more. If you receive an expired item or an item is determined to expire within three months, please reach out to support.