Return policy
Last modified: May 30, 2024
We're happy to accept returns for products purchased in the last 30 days that are unopened and aren't heat-sensitive.
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Missing or damaged products & shipments
Last modified: June 26, 2024
Damaged products If products arrive damaged, please contact our Customer support team and we’ll gladly assist. Please attach photos of incurred ...
Adverse Reactions & Consumer Complaints
Last modified: May 30, 2024
If you or a patient have an adverse reaction or run into any product quality issues (e.g., unusual smell or texture, broken tablets, receipt of expire...
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Last modified: May 30, 2024
Tracking your orders
Last modified: June 26, 2024
Overview As your order ships, we’ll send you an email with your tracking number so you can keep an eye on your package(s). Tracking notification...
Internet resale of Emerson Ecologics distributed products
Last modified: June 6, 2024
Overview Many of the brands Emerson Ecologics represents are formulated specifically for health professionals and are not available through online or ...
Out of stock products & vendor back orders
Last modified: June 26, 2024
Product availability & statuses Products in our catalogs are labeled with one of the following statuses to communicate their availability: Availab...
Searching for Products in the Emerson Catalog
Last modified: June 26, 2024
Overview: Searching for products This article goes over finding and discovering products in the catalog. Here, we’ll cover key ordering features...
Accepting brand agreements (iMAP policies)
Last modified: June 26, 2024
Overview: Brand agreements We’re committed to upholding the resale policies and practices of our brand partners. Some brands require purchasers ...
Emerson Ecologics shipping policy
Last modified: June 21, 2024
Shipping options and rates are based on the shipping address you provide. Please note that some shipping options may not be available in all locations...